How to claim on your health insurance
Processing claims
- Claims processes differ from insurer to insurer.
- Your insurer will guide you through their specific process.
- If your employer provides your insurance, you should follow the claims process specific to your scheme.
Sometimes your insurer needs a claim form for your GP to fill out. If your insurer needs a claim form you should:

- Bring it with you when you attend your first outpatient appointment
- Inform our patient administrator if you have a claim form and whether it is already with your consultant, GP or insurance company
- If you’re being admitted for in-patient or day-case treatment, please hand your claim form to the patient administrator so that we can arrange for the medical section to be completed by your consultant
- Make sure you’ve completed and signed the “patient/member” section on the claim form
Excesses and balances not covered by private health insurance

If you do not have sufficient cover or if there is an excess on your policy, your insurer will advise you of the outstanding payment due to the hospital. They will also notify us of your excess/out of cover charges and we will send an invoice to you advising of the balance to be processed against your debit or credit card.
Consultants may invoice to your home address and it may be necessary for you to forward bills to your insurer.
Billing queries

Our Finance team can help with any queries you have about your bill once you’ve had treatment.
You can contact the Finance team at Sussex Premier Health on 01424 757415.
How can we help you?
Interested in finding out more?
Speak to a member of our team